FAQ
• dex10 is currently the highest GOOGLE rated furniture business in Canada.
• dex10 is a hybrid of both e-commerce and Bricks & Mortor providing the consumer
• "EVERYTHING YOU LOVE ABOUT ONLINE SHOPPING – NOTHING YOU DONT"
• dex10 is on-line shopping in person, similar to “amazon GO” but with furniture.
• dex10’s warranty is limited to that of the Manufacturer and it does Not offer Free Returns to the customers.
• dex10 offers Canada Wide Shipping including White Glove Delivery.
• dex10 does not have salespeople which saves you the 20% added cost of what you pay when you shop retail.
• dex10’s products are under full warranty from the manufacturer however we do not allow for “FREE RETURNS” like most E-comm furniture businesses that will refund your purchase because you changed your mind, etc.
• dex10 has eliminated both of these costs that consumers use to have to pay for and therefore can give you Canada’s best price, GUARANTEED.
• dex10 INCLUDES FREE Canada wide “WHITE GLOVE DELIVERY” on all amax LEATHER purchased.
• Once your order is placed, it will ship to you directly from amax LEATHER using the same carrier as some of the Largest e-commerce stores in Canada.
• “WHITE GLOVE DELIVERY” is the highest service level of delivery offered in the industry.
• It includes delivery to room of choice, unboxing, set-up or assembly and debris removal.
• Dex10 guarantees product as ordered/ purchased to be free from defects or damage upon delivery.
• Full manufactures warranty applies to all products purchased or delivered.
• Returns are not accepted beyond the scope of the Manufacturers Warranty
• dex10 provides NO CHARGE REPLACEMENT & in the event of damage or defect upon delivery.
dex10 is pleased to partner with Canada's premier logistics and delivery companies NLI INTERNATIONAL
"White Glove" Delivery service provides delivery to the Room of Choice in the home with assembly.
https://nliinternational.com to ensure your purchase is in safe hands and is delivered in a manner that exceeds your expectations each and every time.
1. Your item(s) will be transported to a local delivery agent via a line-haul carrier.
2. The local delivery agent will call you to schedule a delivery appointment: Deliveries are made between the hours of 8 AM to 5 PM, Monday through Friday and will be scheduled as a 4 hour window.
3. Delivery does not include removal of old/used items.
4. Delivery is subject to suitable access that allows for delivery to be made without damaging the purchaser's property, the product, or jeopardizing the safety of delivery personnel. Please check the measurements to make sure access will be available. In the event suitable access is not available, the delivery agent reserves the right to terminate delivery. Should this occur, the purchaser must contact dex10 immediately to make suitable alternate arrangements.
5. Your item will be delivered in-home to room of choice and will include removal of all packing materials.
6. Upon delivery, please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt.
7. A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt.
8. Extraordinary delivery conditions may require an additional fee to be paid.
9. Please include a daytime phone number in the shipping information at the time of checkout.
Standard shipping via common carrier is included in the quoted price. Carrier will call to set up a delivery time. Extraordinary delivery requirements may necessitate an additional fee to the carrier.